Privacy Policy

Grosvenor Casino Coventry Privacy Policy

Grosvenor Casino Coventry is committed to protecting your personal data and maintaining transparency about how we use it. This privacy policy explains what data we collect, why we need it, and how we protect it.

Data Collection

We may collect information from you when you:

• Create an account or log in
• Use our website or apps
• Contact us through email, phone, or other means
• Participate in promotions or contests

The type of data collected includes your name, contact details (email address and/or physical address), login credentials (username and password), date of birth, and any other information you choose to provide.

Purpose

We use the collected data for:

• Account management and verification
• Improving our services and website functionality
• Communication and notification about important updates or changes
• Personalized recommendations based on your preferences

Security Measures

To ensure the security of your personal data, we implement various measures, including encryption (HTTPS protocol), secure servers, access controls, firewalls, and regular backups. Our staff is trained to handle sensitive information securely.

Data Retention

We retain your data for as long as it remains necessary:

• To manage accounts
• For business or regulatory purposes

When the purpose of storing your personal data has ended, we will delete it within a reasonable timeframe.

Sharing Data with Third Parties

In rare instances, we may share aggregated and anonymous data with trusted partners to help us improve our services. We also adhere to UK regulations regarding sharing with third-party service providers.

Your Rights

As per GDPR (General Data Protection Regulation), you have the right:

• To access your personal data
• Request corrections or deletion
• Withdraw consent for future contact

To exercise these rights, please submit a request through our website or email us directly.

Cookie Policy

This policy also covers cookie usage on Grosvenor Casino Coventry websites. We use cookies to improve user experience and monitor site performance. You can control or block them in your browser settings.

By using our services and providing personal data, you agree to this privacy policy. If you have any questions or concerns regarding the handling of your information, please feel free to contact us.