Responsible gambling

Grosvenor Casino Coventry is committed to providing a safe and responsible gaming environment for all our customers. We understand that problem gambling can have serious consequences, both financially and emotionally, which is why we take the issue very seriously.

To help you stay in control of your gambling, we offer a range of tools and support services:

• Self-exclusion: If you feel that your gambling is becoming a problem or if someone else has been affected by it, you can exclude yourself from our casino for a specified period or permanently.
• Deposit limits: You can set daily, weekly, or monthly deposit limits to control how much money you spend on gaming.
• Time-outs: Take regular breaks from gaming with time-out periods that range from 24 hours to several weeks.
• Reality checks: We provide reality checks to remind you of the amount of time and money spent gambling.

We also have a dedicated staff who are trained to identify problem gamblers and intervene when necessary. They can offer guidance on setting limits, encourage responsible gaming habits, and signpost support services.

As a UK-based casino, we adhere strictly to all UK government regulations and guidelines for online operators regarding advertising and promotional practices aimed at young people or vulnerable adults, including those under the protection of new gambling legislation.

Additionally, we direct our customers to reputable organizations that provide confidential advice and assistance:

• GamCare: National centre for problem gamblers
• GambleAware: A leading charity working to prevent gambling-related harm
• National Gambling Helpline

These services are easily accessible through our casino website or by visiting the relevant websites directly.

By taking a proactive approach to responsible gaming, we hope to ensure that everyone can enjoy their time at our casino while minimizing the risk of problem gambling.