Terms and conditions

TERMS AND CONDITIONS OF GROSVENOR CASINO COVENTRY

INTRODUCTION
These Terms and Conditions ("Terms") govern your use of Grosvenor Casino Coventry, including its facilities, services, and promotions (collectively referred to as the "Services"). By entering or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
AGE AND IDENTITY VERIFICATION
You must be at least 18 years old to use our Services. We reserve the right to request identification from any player, including proof of age. You are required to provide accurate information about yourself when using our Services.
LICENSE TO USE FACILITIES
We grant you a non-exclusive license to use our facilities in accordance with these Terms and applicable law. You must comply with all health, safety, and security regulations at the casino.
RESPONSIBLE GAMBLING POLICY
We are committed to providing a responsible gaming environment. Our staff is trained to monitor play patterns and intervene where necessary. If we suspect that you are or may be problematic in your betting habits, we will notify our problem gambling team who can offer support and guidance.
USE OF ELECTRONIC GAMES AND GAMING EQUIPMENT
Electronic games at Grosvenor Casino Coventry use Random Number Generators (RNGs) to ensure the integrity of all outcomes. The operation of RNGs is independently tested by licensed third-party auditors to guarantee fairness.
PROMOTIONS, OFFERS AND REWARDS
We reserve the right to offer promotions, offers, and rewards that are subject to change or termination at any time without notice. Your participation in these will be governed by separate terms and conditions applicable to each promotion.
SECURITY AND ENCRYPTION STANDARDS
The Grosvenor Casino Coventry website uses industry-standard encryption protocols (SSL/TLS) to protect personal data transmitted online.
CUSTOMER SUPPORT
Our customer support team is available 24/7 via phone, email, or live chat to assist with any issues related to your account, transactions, or complaints.
ACCEPTABLE BEHAVIOR AND CONDUCT
You agree to behave in a reasonable and respectful manner at all times while on our premises. Failure to comply may result in refusal of entry or services, or disciplinary action being taken against you.
LIMITATION OF LIABILITY
We are not liable for any indirect, consequential, punitive, special damages arising from your use of the Services, including without limitation loss of profits, business interruption, or data corruption.
INDEMNIFICATION AND WAIVER
You agree to indemnify us and our officers against all claims, liabilities, and expenses arising directly or indirectly from your breach of these Terms.
GOVERNING LAW AND JURISDICTION
These Terms will be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
AMENDMENTS TO TERMS AND CONDITIONS
We reserve the right, at our sole discretion, to modify or change these Terms and Conditions from time to time without prior notice to you. Your continued use of our Services after such changes will constitute acceptance of those revised terms and conditions.
TERMINATION OF SERVICES
We may terminate your access to the Services with immediate effect if we reasonably believe that you have breached any term or condition contained in these Terms, including failure to comply with our Responsible Gaming Policy.
CANCELLATIONS AND REFUNDS
Please note that cancellations and refunds are subject to separate policies applicable to each service offered by Grosvenor Casino Coventry.
DATA PROTECTION POLICY
Your personal data will be handled in accordance with the Data Protection Act 1998, as amended from time to time, and our Privacy Policy available on this website.
GAMSTOP REGISTRATION SERVICE
We participate in Gamstop, a self-exclusion scheme which allows players to block access to all participating casinos for a fixed period of their choice or indefinitely.
ACCEPTANCE OF TERMS AND CONDITIONS
You acknowledge that by entering the casino or using any part of our Services you have read and understood these Terms and Conditions and agree to be bound by them.
ENTIRE AGREEMENT
These Terms constitute the entire agreement between us relating to your use of Grosvenor Casino Coventry and supersede all prior agreements, understandings and representations whether written or oral.
COMPLIANCE WITH LAWS AND REGULATIONS
You must comply with all applicable laws, regulations, and directives in using our Services. We reserve the right to report any suspected illegal activity to relevant authorities.
NO WAIVER OF RIGHTS
We may waive one of more terms but such waiver will not affect other rights or obligations under these Terms nor create a precedent for similar circumstances.
LIMITATION PERIOD FOR CLAIMS
No claim can be made after expiry of 2 years from the date on which you became aware, or should have become aware, of any breach by us.
NON-ASSIGNABLE RIGHTS AND OBLIGATIONS
These rights and obligations contained in these Terms are not assignable to third parties unless we provide prior written consent.
FORCE MAJEURE EVENTS
If a Force Majeure event prevents us from fulfilling our obligation under this agreement, then such delay or failure will be excused so far as possible provided that we use all due diligence to mitigate against any loss or damage arising therefrom.
GOVERNING LAW
The laws of England and Wales apply exclusively in the interpretation and execution of these Terms.
COURT JURISDICTION AND RESISTANCE
Any dispute related to your use of our Services will be settled by the courts in accordance with English law, without prejudice to any applicable jurisdiction under contract or tort law.